Regulatory and Compliance Training

The regulatory environment for financial services firms is complex and challenging, and achieving compliance with your obligations is likely to require a number of actions. Whilst undoubtedly the maintenance of an effective, skilled compliance function and the creation of a suite of clear and up-to-date policies and procedures are crucial steps, often the difference between being compliant and breaching your obligations can come down to the actions of your employees – whether they be in client-facing roles such as customer services or sales, back office roles such as operations and finance, support functions such as marketing or otherwise.

In view of this, it is no surprise that the FCA expects firms to take all reasonable steps to educate their employees on the regulatory environment, how they are impacted in their roles by the standards and requirements applicable to the firm and the key steps they need to take as a part of ensuring the firm meets its obligations.

Whilst utilising online or computer-based training can provide a baseline level of knowledge, such options do not provide the opportunity for employee engagement and dialogue, something that often helps knowledge “sink in”. Furthermore, such training solutions are often generic and not tailored to the specific industry sector in which the firm operates, much less to the firm itself.

This is where Finnovation can help. Our regulatory and compliance training doesn’t adopt a “one size fits all” approach. We recognise that no two firms are alike and that for employee training to really add value, it needs to come to life by being tailored to the firm itself and delivered in person by a real human being!

Utilising the wealth of financial services compliance experience amongst our team, our approach to being your training provider of choice typically entails:

Step 1: Discussion

An initial discussion with you to understand your business model, product set, internal organisational structure and other factors that will determine the nature of the training sessions you are likely to require.

Step 2: Feedback

Presenting our thoughts based on the above factors, before moving to providing you with a formal proposal for training content and delivery.

Step 3: Preparation

Preparing tailored content and sharing this with you for your comment and approval.

Step 4: Delivery

Delivering training sessions in person (whether by being present at your offices or via a video conference link).

Step 5: Follow-up

Making our consultants available for follow-up questions from attendees and providing you with copies of the training material for future reference or distribution to attendees or new joiners.

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Testimonials

Trusted by those building the future of financial services...

As CEO, and now Chairman, I have had the privilege of working with Claire Conby as Chief Risk Officer and Executive Director of our UK entity. Her expertise, dedication and proactive approach to risk management have been instrumental in guiding our company through numerous challenges and opportunities. Claire has consistently demonstrated an exceptional ability to identify and manage risks while fostering a culture of compliance and growth. I am incredibly grateful for Claire’s leadership and unwavering commitment to our success as an innovative fintech company.

Claire and her team have helped us to navigate the very complex field of compliance including in depth discussions direct with the FCA over a period of months. We would never have been accepted on to the FCA Regulatory Sandbox had it not been for Claire's attention to detail and determination to get the right result for us and our project.

During the six years I have worked with Claire at Billon, she has taken on a variety of roles and responsibilities, always with a highly professional, capable, and proactive attitude. Supporting our UK business in both start-up and BAU modes, Claire has consistently demonstrated her business acumen and reliability, proving herself to be a steadfast and invaluable asset.

As the Global Head of Anti-Money Laundering for the then Corporate Banking and Financial Markets (CBFM) division of RBS Group (now NatWest Markets), I was fortunate to work with Claire, between 2002 and 2007, who designed and supported the anti-money laundering risk management framework for CBFM businesses globally, particularly UK and Asia Pacific regions. Claire built strong relationships with the business area, enabling her to create a comprehensive and robust framework that not only met regulatory and legal advice requirements but was also well-understood and aligned with our business objectives.

Over the past five years, I have consistently found Claire to be a professional and pragmatic risk manager with strong commercial acumen. She excels at ensuring the risk framework supports business aspirations while maintaining a balanced risk profile. It has been wonderful to witness Claire expand her influence from her Board role at Billon’s UK e-money business to a leading position at the Digital Pound Foundation. Recently, we had a fascinating discussion about the rise of CBDCs and the potential opportunities for Billon’s regulatory-compliant blockchain.

Claire was a fantastic, commercial, pragmatic addition to our team. She led everything compliance, from strategy to hands on QA, in an area she had zero previous exposure to. She's a delight to work with, and I hope I get the chance to do so again in the future!

Regulatory and Compliance Training

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Testimonials

Trusted by those building the future of financial services...

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