Explore Our Services

We provide strategic advice, regulatory insight, and hands-on support to help businesses thrive in digital finance. Whether launching, scaling, or adapting, we guide clients through innovation, compliance, and risk—turning change into opportunity.

Our services

Tailored compliance support for regulated financial services firms

A strong compliance framework is key for any regulated firm but can be challenging to maintain as rules evolve. Our benchmarking service reviews your firm’s arrangements—policies, governance, training, and more—highlighting gaps and offering assurance to senior management that regulatory expectations are being met.

Compliance Monitoring

Effective compliance monitoring provides assurance that regulatory standards are being met and helps identify gaps. We help firms design and implement proportionate, risk-based programmes and offers independent monitoring support—ensuring compliance efforts add real value and operate free from conflicts of interest.

Consumer Duty

The FCA’s Consumer Duty requires firms to deliver good outcomes for retail customers across product design, fair value, information, and service. We help firms with reviews, tools, training, and guidance to meet these expectations and ensure compliance is embedded across the business.

Consumer Duty Review and Board Report

With the FCA’s rules regarding consumer duty having come into force from July 2023, it is likely that many FCA regulated firms will now be turning their attention to the annual Board report on their delivery of good outcomes for their retail customers which is a formal FCA requirement.

FCA Licence Applications

Firms offering regulated financial services in the UK must be authorised by the FCA, a complex process requiring extensive documentation. Our experts help firms navigate this by advising on permissions, supporting application prep, or reviewing materials—ensuring submissions meet FCA expectations and reducing time to approval.

Policies and Procedures

Maintaining a clear, current suite of policies and procedures is essential for regulatory compliance, but can be time-consuming and complex. We assist firms by identifying key areas, providing templates or guidance, and helping to create or update documentation that is both practical and aligned with regulatory expectations.

Regulatory and Compliance Training

Bespoke regulatory and compliance training tailored to your business and staff needs. From foundational to advanced programmes, our sessions equip teams with practical knowledge and confidence to navigate regulatory change. Training is engaging, up-to-date and aligned with your organisation’s risk and compliance objectives.

Retained Compliance

Our retained compliance service offers flexible, expert resource for firms needing ongoing support. Whether to supplement internal teams or lead on key projects, our specialists provide scalable help—via set days or a bank of hours—ensuring your business stays compliant without the cost of full-time hiring.

Want to Discuss Your Requirements?

From strategic compliance guidance and tailored regulatory frameworks to cutting-edge digital marketing solutions and robust governance practices, our expertise spans the crucial areas that help businesses thrive. With a shared commitment to excellence, trust, and growth, we collaborate to empower start-ups and established firms alike to achieve their goals and stand out in competitive markets.

Testimonials

Trusted by those building the future of financial services...

As CEO, and now Chairman, I have had the privilege of working with Claire Conby as Chief Risk Officer and Executive Director of our UK entity. Her expertise, dedication and proactive approach to risk management have been instrumental in guiding our company through numerous challenges and opportunities. Claire has consistently demonstrated an exceptional ability to identify and manage risks while fostering a culture of compliance and growth. I am incredibly grateful for Claire’s leadership and unwavering commitment to our success as an innovative fintech company.

Claire and her team have helped us to navigate the very complex field of compliance including in depth discussions direct with the FCA over a period of months. We would never have been accepted on to the FCA Regulatory Sandbox had it not been for Claire's attention to detail and determination to get the right result for us and our project.

During the six years I have worked with Claire at Billon, she has taken on a variety of roles and responsibilities, always with a highly professional, capable, and proactive attitude. Supporting our UK business in both start-up and BAU modes, Claire has consistently demonstrated her business acumen and reliability, proving herself to be a steadfast and invaluable asset.

As the Global Head of Anti-Money Laundering for the then Corporate Banking and Financial Markets (CBFM) division of RBS Group (now NatWest Markets), I was fortunate to work with Claire, between 2002 and 2007, who designed and supported the anti-money laundering risk management framework for CBFM businesses globally, particularly UK and Asia Pacific regions. Claire built strong relationships with the business area, enabling her to create a comprehensive and robust framework that not only met regulatory and legal advice requirements but was also well-understood and aligned with our business objectives.

Over the past five years, I have consistently found Claire to be a professional and pragmatic risk manager with strong commercial acumen. She excels at ensuring the risk framework supports business aspirations while maintaining a balanced risk profile. It has been wonderful to witness Claire expand her influence from her Board role at Billon’s UK e-money business to a leading position at the Digital Pound Foundation. Recently, we had a fascinating discussion about the rise of CBDCs and the potential opportunities for Billon’s regulatory-compliant blockchain.

Claire was a fantastic, commercial, pragmatic addition to our team. She led everything compliance, from strategy to hands on QA, in an area she had zero previous exposure to. She's a delight to work with, and I hope I get the chance to do so again in the future!